When applying for the free Linkedin premium for 12 months for students, I am using my school email that is a Microsoft account and it is telling me " We couldn't find a Microsoft account. Try entering your details again, or create an account."

Question

When applying for the free Linkedin premium for 12 months for students, I am using my school email that is a Microsoft account and it is telling me " We couldn't find a Microsoft account. Try entering your details again, or create an account."

Evans, Sophie 0

2 answers

Your answer

Answer 1

Viego An 8,985 Microsoft External Staff Moderator

Dear @Evans, Sophie,

Thank you for reaching out to the Microsoft Q&A forum. I’m happy to assist you.

To better understand why the 12‑month free LinkedIn Premium for students is not activating, could you please provide a bit more information? This will help narrow down the cause and allow me to guide you more accurately:

Have you completed the required student verification step before attempting to activate the LinkedIn Premium offer?
When did you complete the checkout for the Microsoft 365 Student offer? (The LinkedIn activation email may take several days to arrive.)
Did you use the same email address on both your Microsoft 365 account and your LinkedIn account? Using different emails can sometimes prevent the offer from being linked correctly.
Are you able to sign in to office.com using this same account without any issues? Providing these details will enable me to offer the most accurate next steps and, if necessary, route your request to the appropriate team for further assistance. Looking forward to your response so we can assist you further!

Viego An 8,985 Reputation points Microsoft External Staff Moderator

2026-02-09T06:26:03.77+00:00

Hello @Evans, Sophie,

I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Please feel free to let me know if there’s anything I can assist you with.

I look forward to hearing from you soon.

Wish you have a great day.
Lev Sandler 0 Reputation points

2026-02-14T18:13:08.6466667+00:00
I wanted to comment to continue this thread as the OP didn't follow up yet. I have the same issue as the OP and it's reasonable to believe the causes might be similar. I'll provide some clarity on the questions @Viego An asked:

This step is not applicable yet as we're stuck on the very first page; the hyperlink on the LinkedIn page from the screenshot leads to a login page where we must enter our university's email. This is the point where the system just returns an error. I redeemed a similar offer of Gemini a few months back, and there were no such issues.

Same thing as question 1 - can't receive an email because the system asserts that the account doesn't exist.

No. Do I need to add my uni's email as the new primary login to fix the issue?

Yes, with no issues.

Please let us know how to proceed. Thank you in advance!
Viego An 8,985 Reputation points Microsoft External Staff Moderator

2026-02-24T06:35:48.6833333+00:00

Hello @Evans, Sophie,

Thank you for your interest in this thread. As the original poster has not responded for a long period of time, it’s difficult to confirm whether the issue is still occurring or if it has already been resolved.

To ensure you receive timely and accurate assistance, I recommend creating a new thread and clearly describing your issue, including any error messages and the steps you’ve already tried. This will allow the community and moderators to review your situation more effectively and provide more relevant guidance.

Thank you for your understanding.

Answer 2

It seems that you are experiencing issues with signing in using your school email for the LinkedIn Premium offer. Here are a few steps you can take to resolve the problem:

Check Your Email Format: Ensure that you are entering your school email address correctly, including any necessary domain information (e.g., ******@university.edu).
Create a Microsoft Account: If you haven't already done so, you may need to create a Microsoft account using your school email address. This can be done by visiting the Microsoft account creation page and following the prompts.
Use the Correct Email: If you have a personal email associated with a Microsoft account, try signing in with your school email instead, as it may not be linked to an existing Microsoft account.
Contact Support: If the issue persists, consider reaching out to your school's IT support or Microsoft support for assistance with your account.

These steps should help you troubleshoot the sign-in issue you are encountering when applying for LinkedIn Premium.

References:

Share via

When applying for the free Linkedin premium for 12 months for students, I am using my school email that is a Microsoft account and it is telling me " We couldn't find a Microsoft account. Try entering your details again, or create an account."

2 answers

Your answer