Unable to delete broken Tenant, and always get redirected to it.

Question

Unable to delete broken Tenant, and always get redirected to it.

Cristian Radu 20

Hello,

In Manage tenants, I can see two tenants associated with my account. However, I’m unable to delete one of them — I keep receiving the error:

You do not have permissions to fetch details for tenant with ID

Error message: interaction_required (AADSTS5000225)

Even though the correct tenant is marked as default, I am always redirected to the problematic one.

Could you please help me remove or unlink this tenant from my account?

Thank you in advance for your help.

VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-02-06T20:15:53.4733333+00:00

Hello Cristian Radu,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
Cristian Radu 20 Reputation points

2026-02-06T21:04:13.13+00:00

Thank you for your answer, what are the requested details and even if cannot be restored can you delete it?
Cristian Radu 20 Reputation points

2026-02-06T21:09:29.0866667+00:00

Thank you for your answer, what are the requested details and even if cannot be restored can you delete it?
VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-02-06T21:14:15.43+00:00

Cristian Radu could you please share the details in private message.

Answer accepted by question author

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VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-02-06T20:15:53.4733333+00:00

Hello Cristian Radu,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
Cristian Radu 20 Reputation points

2026-02-06T21:04:13.13+00:00

Thank you for your answer, what are the requested details and even if cannot be restored can you delete it?
Cristian Radu 20 Reputation points

2026-02-06T21:09:29.0866667+00:00

Thank you for your answer, what are the requested details and even if cannot be restored can you delete it?
VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator

2026-02-06T21:14:15.43+00:00

Cristian Radu could you please share the details in private message.

Answer 1

Hello Cristian Radu,

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

HTTP

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

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Unable to delete broken Tenant, and always get redirected to it.

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