not receiving emails on outlook or on web browser

Question

I had to change my password because looks like somebody tried to phish my password and spammed emails to people form my inbox...I have changed password; but now I am not receiving emails...can you call

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If you have changed your password and are still not receiving emails in Outlook or on a web browser, there are a few steps you can take to troubleshoot the issue:

1. Check Email Rules: Sometimes, rules can be set up that divert incoming emails to other folders or the RSS feed. Check your email settings to ensure there are no rules that might be affecting your inbox.
2. Check Spam/Junk Folder: Make sure that emails are not being sent to your spam or junk folder. If you find emails there, mark them as "Not Spam" to ensure they come to your inbox in the future.
3. Account Recovery: If you suspect that your account was compromised, ensure that you have completed any recovery processes and that your account settings are secure.
4. Contact Support: If the issue persists, consider reaching out to Microsoft Support for further assistance. They can help you investigate any underlying issues with your account.
5. Monitor for Further Issues: Keep an eye on your account activity for any suspicious behavior and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Following these steps should help you address the issue of not receiving emails after changing your password.

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References:

• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A