Microsoft Office 365 purchased through Apple App Store no longer working

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Microsoft Office 365 purchased through Apple App Store no longer working

Ginny Rice 20

Purchased MS Office 365 August 2025 through Apple App Store. App payment for one year subscription. Tried to use it yesterday, Feb. 5 and information bar says my subscription ended February. 4, 2026. Have screen shot of my Apple App purchases. Shows I still have a paid for subscription through August.

I tried deleting the incorrect app and reinstalling it from the App Store, but I still get the same MS statement saying my subscription has expired. IT HAS NOT!

Need to install the paid subscription.

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Answer 1

Hi, I'm John! I will help you with this.

Since your Microsoft 365 subscription was purchased through the Apple App Store, Apple manages the billing, not Microsoft directly. When this happens, it’s usually because the Microsoft account isn’t properly syncing with your Apple subscription.

You can check this by going to your iCloud settings on an Apple device or online, then looking under Subscriptions using your Apple ID. Check if the subscription is still active in Apple > Since you already have proof, please confirm: Does it still show “Active” and renews in August? If yes, that means Apple recognizes your payment.

To fix this, try restoring your purchase within the Microsoft app you’re using (for example, Word or Outlook). After that, sign in with the Microsoft account you want to associate with the subscription. You may need to sign out of your current account first, then sign back in so the purchase links correctly.

If issue still persists:

I recommend contacting Apple Support and showing them your screenshot so they can refresh or re-link your subscription. Because the purchase was made through Apple, only Apple can fix billing/activation issues like this.

Let me know if you have any further questions or concerns.

Click "Add comment" to let me know.

Regards,

John J.D.

Ginny Rice 20 Reputation points

2026-02-07T15:21:12.69+00:00

The fault lies with Microsoft. An Apple. representative figured the problem out after many hours. Over 10 years ago I purchased Office through the MS website using it for several years. Then about 8 years ago I .purchased Office 365 through the Apple App Store. I installed it on my computer and my husbands. Put it on auto renew and we have continued to use it. Office renewal is in August.

Then this past week I went to start a new page and received an error message saying my subscription had expired February 4. I was unable

to access the app. I could not download a new one from the App store because my subscription was still good. Long story short and 6 hours on the phone we looked at the app on my husbands computer. Word was working fine. When we checked out the app owner his was different than on my computer even though I had installed my purchase on his computer.

We then logged off Office on my computer and logged back on using the credentials (my most recent ones) that were on his computer. Problem solved. Turns out MS had switched my credentials back to ones I had used many years ago and had not used for my current purchase.

Hope this helps the next guy.

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Microsoft Office 365 purchased through Apple App Store no longer working

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