I keep getting this error and so far its only on star rail that im getting it on

Question

• <Event xmlns="__http://schemas.microsoft.com/win/2004/08/events/event__">
• <System>

  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

  <EventID>1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2026-02-06T21:17:46.5768596Z" />

  <EventRecordID>1328</EventRecordID>

  <Correlation />

  <Execution ProcessID="9396" ThreadID="16580" />

  <Channel>Application</Channel>

  <Computer>Navi</Computer>

  <Security UserID="S-1-5-21-3711042006-2987998494-725034201-1001" />

  </System>

• <EventData>

  <Data Name="AppName">StarRail.exe</Data>

  <Data Name="AppVersion">2019.4.34.36997</Data>

  <Data Name="AppTimeStamp">69203454</Data>

  <Data Name="ModuleName">UnityPlayer.dll</Data>

  <Data Name="ModuleVersion">2019.4.34.36997</Data>

  <Data Name="ModuleTimeStamp">6920346f</Data>

  <Data Name="ExceptionCode">c0000005</Data>

  <Data Name="FaultingOffset">00000000008028d0</Data>

  <Data Name="ProcessId">0x3948</Data>

  <Data Name="ProcessCreationTime">0x1dc979f215fe48b</Data>

  <Data Name="AppPath">Z:\Hoyogames\Star Rail Games\StarRail.exe</Data>

  <Data Name="ModulePath">Z:\Hoyogames\Star Rail Games\UnityPlayer.dll</Data>

  <Data Name="IntegratorReportId">d2a3d3b6-4141-46ad-8fa9-ecc8199fe344</Data>

  <Data Name="PackageFullName" />

  <Data Name="PackageRelativeAppId" />

  </EventData>

  </Event>

Answer 1

Hello ZxnkaiQ, welcome to Microsoft Q&A forum.

Error code 0xc0000005 in UnityPlayer.dll is a memory access violation. You can check these steps:

Check Citrix Workspace conflict: If you have Citrix Workspace installed, it conflicts with Unity games. Either uninstall it temporarily to test, or open Device Manager > System devices > disable "Citrix Virtual Bus Enumerator" driver.

Reinstall Visual C++ redistributables: Settings > Apps > uninstall all Microsoft Visual C++ Redistributable versions > download and install latest "All-in-One" package from Microsoft.

Test RAM for faults: Run Windows Memory Diagnostic (search in Start, restart to test) or MemTest86. Faulty RAM often causes memory access violations.

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Answer 2

The error you are encountering with Star Rail, specifically the event with the ExceptionCode c0000005, indicates an access violation. This type of error typically occurs when an application tries to read or write to a memory location that it does not have permission to access. In your case, the faulting module is UnityPlayer.dll, which suggests that the issue may be related to the Unity engine used by the game.

Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Update Graphics Drivers: Ensure that your graphics drivers are up to date, as outdated drivers can lead to compatibility issues with games.
2. Verify Game Files: If you are using a game launcher (like Steam or Epic Games), use the option to verify the integrity of the game files. This can fix any corrupted files.
3. Check for Game Updates: Make sure that Star Rail is updated to the latest version, as developers often release patches to fix bugs and improve stability.
4. Reinstall the Game: If the problem persists, consider uninstalling and then reinstalling the game to ensure a clean installation.
5. Run as Administrator: Try running the game as an administrator to see if it resolves any permission-related issues.
6. Disable Overlays: If you have any overlays (like Discord or GeForce Experience), try disabling them as they can sometimes interfere with game performance.
7. Check System Requirements: Ensure your system meets the minimum requirements for running Star Rail.

If none of these solutions work, you may want to reach out to the game's support team for further assistance.

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References:

• Known Issues with packaged desktop apps