Azure Artifact Signing identity suspended after trial-to-PAYG transition – no remediation options

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Azure Artifact Signing identity suspended after trial-to-PAYG transition – no remediation options

Julia Duquette 0

I have an Azure Artifact Signing account where the identity and linked certificate profile are marked as Suspended, with no remediation or revalidation options available in the Azure portal.

The identity was fully approved previously, certificates are active and not revoked, and billing is active (Basic $9.99/month).

The suspension occurred shortly after transitioning from free trial credit to Pay-As-You-Go.

I have already opened a billing support case over a week ago, but it appears to be stalled without escalation. I also paid for a support plan to get this solved because the billing ticket was ignored. And this seems to be the only actual support place in my plan?? I couldn't open a real ticket.

This appears to be a backend identity validation lock on the Artifact Signing service rather than a configuration or usage issue.

Request: Could a Microsoft engineer please escalate this to the Artifact Signing identity/compliance team to review and clear the suspension for my tenant ID.

There are no security alerts, no certificate revocations, and no portal guidance on resolution. The health on the account is clear, there is nothing that comes up with the troubleshoot or diagnose either. Again everything was fine prior to the switch. And there has been no follow up or details as to why this happened in the first place.

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Answer 1

Nathan Roberts (SN) 10,746 Volunteer Moderator

Hey there, Julia Duquette

The suspension occurred shortly after transitioning from free trial credit to Pay-As-You-Go.

Any resources you create on the Azure portal are tied to a subscription. This will include the Azure Artifact signing you have previously created.

When you transitioned from a free trial subscription to a Pay-as-you-go subscription, the free trial subscription is cancelled. Any resource under that subscription will be suspended as they are not attached to an 'active' subscription.

While some resources can be transferred from one subscription to another. The Azure signing identity cannot be moved from one subscription to another. To learn more about this, please visit this article: https://learn.microsoft.com/en-us/azure/artifact-signing/faq#what-if-i-change-my-subscription-id-or-tenant-id

I have already opened a billing support case over a week ago, but it appears to be stalled without escalation.

As far as I am aware, support are unable to move the signing from one subscription to another. In order to continue with the Artifact signing resource, you must re-create the resource again. Then, reassign any resources that used the signing resource again.

Request: Could a Microsoft engineer please escalate this to the Artifact Signing identity/compliance team to review and clear the suspension for my tenant ID.

I can escalate this thread for a Microsoft external staff member, or a Microsoft Employee who may be participating in this community to take a look at this thread. However, as I have previously stated with documentation on the Microsoft learn website, they may not be able to move the resource from one subscription to another.

Hope this helps,
Nathan

Julia Duquette 0 Reputation points

2026-02-07T19:33:10.0433333+00:00
Thanks for the response. I want to clarify an important point, as this does not appear to be a cross-subscription scenario.

I only have one Azure subscription, and the subscription ID did not change when transitioning from Free Trial to Pay-As-You-Go (I upgraded the resource from the notification saying to do so before trial credits expire to avoid interruption...). The Artifact Signing resource is still attached to this same active PAYG subscription, and the pricing tier shows Basic ($9.99/month).

There is no second or cancelled subscription that the resource could be tied to, and certificates remain active (not revoked). Again there is only one subscription, and it shows in artifact signing that it is attached to the basic plan.

Given this, this appears to be a stuck Artifact Signing identity state following trial expiration, rather than a resource attached to a deleted subscription.

Could a Microsoft engineer please review the tenant and subscription directly to confirm whether the identity/certificate profile can be reactivated, or explicitly confirm (after inspection) that recreation is required? Is it just the identity that needs to be deleted and re-done? Or do I need to delete and create a new resource and entire artifact setup which would mean going through and completely re-doing my app which is more time lost.

If recreation is required, I would also need guidance on:

Is it just the identity that needs deleting and re-creating or the entire artifact setup?

if the entire artifact setup, how to ensure the existing suspended Artifact Signing resource is fully cancelled for billing, and

whether certificate reuse or trust continuity is affected for the existing versions of my app in doing so.

and lastly that this won't happen again after these solutions.
Nathan Roberts (SN) 10,746 Reputation points Volunteer Moderator

2026-02-08T09:58:59.5833333+00:00

Hey there, Julia Duquette

I only have one Azure subscription, and the subscription ID did not change when transitioning from Free Trial to Pay-As-You-Go (I upgraded the resource from the notification saying to do so before trial credits expire to avoid interruption...). The Artifact Signing resource is still attached to this same active PAYG subscription, and the pricing tier shows Basic ($9.99/month).

They have changed this then, which is good. From my past experience, the sub showed as disabled as it cancelled then created a pay as you go subscription. I did start using Azure back in 2016.

I only have one Azure subscription, and the subscription ID did not change when transitioning from Free Trial to Pay-As-You-Go

So realistically, as the sub has the same ID, it should have continued as it is still tied to that subscription. This makes me think it is something back end that is the problem.

Nathan
Julia Duquette 0 Reputation points

2026-02-08T21:03:56.17+00:00

Can you forward this to someone that can help get it fixed then?? It would be great to have this escalated to a support team that can look into the backend and help me get this fixed.
Thanks
Julia
Julia Duquette 0 Reputation points

2026-02-11T19:03:56.57+00:00

Can someone help me please regarding this, would deleting the artifact account resource with identity and certificate and creating a new one fix this issue, since it does seem to be related to the subscription change? And how do I get a credit since I haven't been able to use the resources I paid for?

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Azure Artifact Signing identity suspended after trial-to-PAYG transition – no remediation options

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