I get a glitchy Blue Screen on my laptop several times a day.

Question

I get a glitchy Blue Screen on my laptop several times a day.

Mac 20

My laptop has been crashing several times a day, only when on battery power.

Here's my most recent bugcheck: 0x0000001e (0xffffffffc0000005, 0xfffff80210c38d43, 0x0000000000000000, 0xffffffffffffffff

Here is a link to my minidump file: https://www.dropbox.com/scl/fi/rpjx1wnk563w2m0cskarb/020626-12468-01.zip?rlkey=gt47izxm03aa8f89v4nxh5zf6&st=u3k131ce&dl=0

If anyone could help narrow down the issue, that would be appreciated.

I have run Windows Memory Diagnostic and no issues were detected.

I have used DDU to clean drivers and installed new graphics drivers.

The battery has been recently replaced, but I still had this issue with the old battery.

Answer accepted by question author

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Answer 1

Ivan B 100.9K Independent Advisor

Hi,

What is your laptop model?

According to the minidump, the Directx failure possibly fails with the video driver

Thanks

Mac 20 Reputation points

2026-02-06T23:09:22.83+00:00

It's a 2022 ASUS ROG Zephyrus G14 GA402RJ.

It's an AMD model with a Ryzen 6900HS and a Radeon 6700S

I'm using eco mode with the integrated graphics on battery power.
Ivan B 100.9K Reputation points Independent Advisor

2026-02-06T23:24:00.44+00:00
Hi,

In case of an iGPU driver failure, we'll use the AMD Cleanup utility to remove the current driver and reinstall it. Alternatively, change the laptop to standard GPU mode to activate the iGPU and dGPU.

First, open the command prompt (admin): net user Administrator /active:yes, then disable BitLocker using the link below:

https://www.asus.com/support/faq/1047461/

After disabling BitLocker, run AMD Cleanup. It will restart and boot into safe mode. Log in as administrator and select "yes" to remove all AMD drivers.

After removing the AMD drivers, restart again and open the command prompt (admin). Run the command: net user Administrator /active:no. After successful operation, use DDU to remove the AMD driver for the GPU and Realtek for the sound:

We'll use DDU to remove all AMD drivers.

You can use DDU: https://www.guru3d.com/download/display-driver-uninstaller-download/

Note: DDU is a third-party application to completely delete and reinstall the GPU driver.

After downloading, extract ddu to a folder.

Run the driver screen uninstaller.exe application, select Model tab, put GPU. After uninstalling the GPU Driver, uninstall it for AMD and Nvidia.

Click on the First option clean and reboot and wait for the process to finish.

After running DDU and install driver :

https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2022-series/helpdesk_download/

You will download the drivers for the GA402RJ model:

AMD Chipset

Realtek Audio

AMD Graphics Driver

Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Then perform a clean boot and if you want to uninstall applications that you do not use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Run the test for a day if the BSOD does not occur and is resolved.

If this answer helped you, you can confirm it or not.

Thanks
Mac 20 Reputation points

2026-02-07T22:00:14.48+00:00

Thank you, I will try this and test it.
Ivan B 100.9K Reputation points Independent Advisor

2026-02-07T22:12:48.97+00:00

Hi,

Could you let me know if it worked?

If yes, please confirm the answer. If not, please reply.

Thanks
Mac 20 Reputation points

2026-02-09T16:25:19.0866667+00:00

I haven't had any issues until just now. The laptop froze while using Chrome and was unresponsive, so I turned it off. Then, it crashed and I got CLOCK_WATCHDOG_TIMEOUT (0x101). Then it restarted and i was asked which drive I want to boot from.
Ivan B 100.9K Reputation points Independent Advisor

2026-02-09T19:07:02.56+00:00

Hi,

Based on the error, it's possible it's a hardware issue. Since it only occurs when using the battery, it must be some kind of internal fault. Did you try resetting the BIOS?

Thanks
Mac 20 Reputation points

2026-02-09T20:02:24.99+00:00

I don't think I have reset the bios, but I have updated it to the latest version.

The laptop just crashed again, this time with a WATCHDOG VIOLATION.
Ivan B 100.9K Reputation points Independent Advisor

2026-02-09T20:11:38.5133333+00:00

Hi,

In this case, reset the BIOS settings and see if it generated a minidump, but there's a chance it's a hardware issue.

Thanks
Mac 20 Reputation points

2026-02-10T00:58:59.1466667+00:00

I reset the bios settings, the computer is still crashing with different error codes. Here's a link to more minidumps:

https://www.dropbox.com/scl/fi/4nkgy0f3hcy3fuq0z4hzy/minidumps.zip?rlkey=g8wx8745pa12scrfcdbh6upjf&st=i9n8vt9y&dl=0

I really appreciate the help.
Ivan B 100.9K Reputation points Independent Advisor

2026-02-10T01:12:14.6233333+00:00

Hi,

The problems started after a Windows update.

Regarding the minidumps, the kernel and chipset driver failures are possibly hardware-related, since the eco usage occurs with the battery. If you have a MUX switch configured, check in MSI Center to set it to only maintain D-GPU and see if the problem persists.

We're trying to narrow down the problem, but the chance of it being a hardware issue is high.

Thanks
Mac 20 Reputation points

2026-02-12T16:27:08.0833333+00:00

Hello,

After using the computer with only the D-GPU for a few days, I have not experienced any crashes. It is an ASUS Laptop, so I switched it to "Ultimate" mode in Armoury Crate. This forced the laptop to use the D-GPU on battery. I switched it back to Eco mode today using the iGPU and had a crash. That may help narrow down the problem.

Here's the latest minidump: https://www.dropbox.com/scl/fi/a1qg43imtedt5riwpsa22/minidump-2-12.zip?rlkey=atvn9rquogeco834vx3zylzxy&st=jwidwe17&dl=0

Thanks
Ivan B 100.9K Reputation points Independent Advisor

2026-02-12T23:32:24.6466667+00:00

Hi,

Failure with chipset and kernel and possible to be a hardware failure with driver I-GPU being the hardware failure if with D-GPU the problem did not occur apparently the problem with the motherboard or some failure with the battery I'm sorry.

If it is still under warranty, this is probably the best option or using only the d-gpu, remembering that, is an alternative solution.

Thanks

Answer 2

The bug check code 0x0000001e indicates a KMODE_EXCEPTION_NOT_HANDLED error, which typically occurs due to a faulty driver or hardware issue. Since you mentioned that the crashes happen only when your laptop is on battery power, this could suggest a problem related to power management, battery drivers, or hardware compatibility.

Here are some troubleshooting steps you can take:

Update Drivers: Ensure that all your device drivers, especially for the battery and power management, are up to date. You can do this through the Device Manager.
Check for Faulty Hardware: Since the issue occurs on battery power, consider checking the battery itself for any faults. You can also run hardware diagnostics provided by your laptop manufacturer.
Event Viewer: Check the Event Viewer for any critical errors that occurred around the time of the crashes. This may provide more insight into the specific driver or hardware causing the issue.
Memory Diagnostics: Run the Windows Memory Diagnostics tool to check for any memory issues that could be contributing to the crashes.
Remove Recent Changes: If you have recently added new hardware or software, consider removing or updating them to see if that resolves the issue.
Power Settings: Review your power settings in Windows to ensure they are configured correctly for battery use.

If the problem persists, you may want to analyze the minidump files using debugging tools to pinpoint the exact cause of the crash.

References:

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I get a glitchy Blue Screen on my laptop several times a day.

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