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Unable to login as authenticator app is not showing notification after mobile change

Shyam ghodasara 5 Reputation points
2026-02-06T23:05:34.33+00:00

Hi,
I am unable to login to my azure account. main issue is that I have linked my azure account with personal outlook account. this is causing an issue when signing in into my account. I have receintly changed my mobile phone and all account reset options are for work account so it is not working. please help.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. VEMULA SRISAI 9,820 Reputation points Microsoft External Staff Moderator
    2026-02-07T00:24:54.7+00:00

    Hello Shyam ghodasara,

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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