Outlook for Mac Will Not Send Mail; Cannot Add Account

Question

Suddenly Outlook will not send emails. I have tried re entering account info, deleting account and restarting but when adding account I cannot actually press the "Add Account' button when all my info is entered. Everything is up to date, double checked correct. **and what are all the 'child tags' i have to enter to post?

Answer 1

Thank you, the issue has bee resolved. The in/outgoing server addresses had changed. kind regards

Answer 2

Outlook does this sometimes when the profile is messed up. Try creating a brand-new Outlook profile from Control Panel instead of adding the account inside the app. And the “child tags” are just forum categories you need to select to post.

Answer 3

Dear B Veghte, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I understand this is frustrating, especially since Outlook suddenly stopped sending mail and you’re now unable to re-add the account because the “Add Account” button can’t be selected. First, you might want to check the AI-generated solution shared in the thread, that answer suggested methods that worth trying. 

Below are some steps you can try in Legacy Outlook for Mac to see if they help restore sending mail and allow you to add the account again. 

1. Confirm Outlook is not set to Work Offline 

• In Outlook, select Outlook (menu bar) 
• Check whether Work Offline is enabled 
• If it is enabled, turn it off and test sending again. 

2. Confirm connectivity and mailbox storage 

• Verify your Mac has stable internet access (test with a browser). 
• Also check whether your mailbox / Microsoft cloud storage is full, since a full mailbox can prevent sending/receiving.  

3. If your account is IMAP/POP: verify SMTP settings 

• Go to Tools > Accounts 
• Select your email account 
• Under Outgoing server, select More Options 
• Enable SMTP authentication and enter credentials as required by your provider 

4. Clear cache / reset profile 

• In Outlook, go to Help > Troubleshooting Information 
• Select Clear Cache  
• Then try Reset Outlook Profile from the same Troubleshooting area  
• Restart Outlook and test adding the account again 

5. Create a new Outlook Profile 

• Quit Outlook 
• Open Finder > Applications 
• Ctrl + click Microsoft Outlook > Show Package Contents 
• Open Contents > SharedSupport 
• Launch Outlook Profile Manager 
• Create a new profile, set it as Default, then restart Outlook and add the account in the new profile 

I noticed your post is tagged Outlook | MacOS | Legacy Outlook for Mac | For home; if any tag is not accurate or your scenario changes, please don’t hesitate to update the tags accordingly.

I hope these steps help restore Outlook’s ability to send emails and allow you to add your account successfully in Legacy Outlook for Mac. Wishing you a smooth experience getting your mailbox back up and running and returning to your normal workflow. 

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Answer 4

If Outlook for Mac is not sending emails and you are unable to press the "Add Account" button after entering your information, there could be a few issues at play. Here are some steps you can try to troubleshoot the problem:

1. Check for Updates: Ensure that your Outlook for Mac is fully updated. Sometimes, bugs are fixed in newer versions.
2. Restart Outlook: Close and reopen Outlook to see if this resolves the issue.
3. Check Account Settings: Double-check that all your account information is entered correctly, including your email address and password.
4. Create a New Profile: If the problem persists, you might want to try creating a new Outlook profile. This can sometimes resolve issues with account settings.
5. Permissions: Ensure that Outlook has the necessary permissions to access the network and send emails.
6. Security Software: Check if any security software or firewall settings are blocking Outlook from sending emails.

If you continue to experience issues, consider reaching out to Microsoft support for further assistance.

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References:

• Errors when sending emails from security groups, distribution lists, or mail-enabled Public Folders in Outlook for Mac
• Microsoft Outlook for Mac compatibility with Apple iCloud