I am not receiving any emails

Question

I got hacked back in December and I got my password changed, now since then I've not received any emails I think my emails are being sent somewhere else, this account is connected to almost everything I have

Answer 1

Dear Elijah Collins, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I’m really sorry this happened. Being hacked and then suddenly cannot send/receive email is stressful, and you did the right thing by changing your password quickly. 

Before you proceed with the steps below, please also review and try the AI-generated answer and the Independent Advisor’s suggestions, as they closely align with this scenario and are well worth attempting. 

In the meantime, here are some steps that you could try: 

1. Secure the account first 

• Go to: https://account.microsoft.com/security > Manage how I sign in 
• Remove any unfamiliar sign‑in methods you don’t recognize  
• Check the list of devices associated with your account  
• Turn on Two-step verification: How to use two-step verification with your Microsoft account - Microsoft Support 

2. Review and secure recent sign‑in   

• Check Recent activity: https://account.microsoft.com/activity   
• Choose This wasn’t me/ Secure your account for anything you don’t recognize and Sign out everywhere 
• You can see What happens if there's an unusual sign-in to your account - Microsoft Support 

3. Check all folders for hidden emails 

• Check all folders (Inbox, Junk Email, Deleted Items, Archive), ensure your inbox filter is set to All (not “Unread” or another filter). 
• Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test. 

5. Confirm your mailbox isn't full 

• If your mailbox is full, new emails won't arrive. In Outlook web, go to Settings > Account > Storage and free up space if needed. 

For more information, please visit Email is missing from your Outlook.com inbox - Microsoft Support 

I hope the troubleshooting steps help you regain normal email delivery and strengthen the security of an account that’s connected to many of your services. Wishing you a smooth resolution and continued protection for your account moving forward. 

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Answer 2

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 3

If you are not receiving any emails after being hacked, it's possible that the hacker may have set up email forwarding or rules that redirect your emails to another account. Here are some steps you can take to regain control and troubleshoot the issue:

1. Check Email Rules: Sign in to your email account and check for any suspicious rules that may have been created. Go to Settings → Mail → Rules and remove any that you do not recognize.
2. Check Forwarding Settings: Look for any forwarding settings that might be redirecting your emails to another address. This can usually be found in the same settings area.
3. Change Your Password Again: If you haven't already, change your password to a strong, unique one to prevent further unauthorized access.
4. Enable Two-Factor Authentication (2FA): If you haven't enabled 2FA, do so to add an extra layer of security to your account.
5. Check Account Activity: Review your account activity for any unauthorized changes or logins. If you notice anything suspicious, report it immediately.
6. Contact Support: If you're still having issues, consider reaching out to your email provider's support for further assistance. They may have additional tools to help you recover your account and check for any unauthorized access.

Following these steps should help you regain control of your email account and ensure that you start receiving emails again.

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References:

• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A