All of a sudden, new files I create in Word (for Mac) are not displaying in Finder. I worry they are going to a different account that I am unable to access--the account of my late husband.

Question

After saving a new document in my 1Drive, it is not appearing. The notation at the top of the document says it was saved to Documents - OneDrive - Personal, but I can't find it. It does not appear in Finder. I believe my son recently mistakenly linked my account to that of my late husband, and the problem started after he did that. However, I have no access to my late husband's account.

I can add or change data in files already established. But new files are not being saved to my account.

Answer 1

It sounds like you are experiencing issues with saving new files in Word for Mac to your OneDrive account, potentially due to a mix-up with account settings. Here are some steps you can take to troubleshoot the issue:

1. Check OneDrive Settings: Make sure that you are signed in to the correct OneDrive account in Word. You can do this by going to Word, selecting Preferences, and then Accounts. Ensure that your personal account is the one that is linked.
2. Verify OneDrive Folder: Open Finder and check if the OneDrive folder is correctly set up. Sometimes, the folder may not sync properly. You can also check the OneDrive app to see if it shows any sync issues.
3. Save Location: When saving a new document, ensure that you are selecting the correct location. You can try saving it directly to the OneDrive folder in Finder to see if it appears there.
4. Check for Multiple Accounts: If your account was mistakenly linked to your late husband's account, you may want to unlink it. Go to the OneDrive app settings and check if there are any accounts linked that should not be.
5. Contact Support: If you continue to have issues, consider reaching out to Microsoft Support for assistance, especially if you suspect account access issues.

By following these steps, you should be able to identify where the new files are being saved and ensure they are stored in your account.

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References:

• Microsoft Office apps for Mac quit unexpectedly - Microsoft Q&A