Hello,
How did you obtain your license initially?
Did it come with the device preinstalled, or did you purchase it?
If you purchased it, did you purchase from Microsoft, or from third party?
Is it originally a Win7/8 key?
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
changed motherboard. my product key will not activate now. what next? is it possible to do a phone activation at this point?
Hello,
How did you obtain your license initially?
Did it come with the device preinstalled, or did you purchase it?
If you purchased it, did you purchase from Microsoft, or from third party?
Is it originally a Win7/8 key?
Hi ,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
The process of activating Windows after a motherboard change depends on the type of license you possess.
If your computer came preinstalled with an OEM license, the license was tied to your old motherboard, and it would not be transferred. You will need a new one for your new computer.
If you bought the product key separately and it was a retail key, try to reactivate it:
Settings > Update & Security > Activation > Change Product Key and enter the key that you have.
If it is a digital license linked to your Microsoft account, it should activate Windows automatically after signing in with your Microsoft account.
If it did not work, try to troubleshoot it by going to Start > Settings > Update & Security > Activation > Troubleshoot.
Reactivating Windows after a hardware change:
Get help with Windows activation errors:
Please let me know if you need further assistance.
To reactivate Windows 10 after changing your motherboard, you can follow these steps:
slmgr.vbs /ato in an elevated Command Prompt, which will guide you through the activation process via phone.Since you mentioned that your product key will not activate, contacting Microsoft support is likely the best option to resolve this issue.
References: