I just bought Minecraft and can only play bedrock

Question

I just bought minecraft java and bedrock bundled together and it open a launcher then it had bedrock opened so i closed it then it proceeded to tell me that i dont have java and to buy it i have just spent 40 dollars on them both to only be able to play one. I am infuriated as i check my transactions on the account and it says havent bought it so i am unable to refund it please help.

Answer 1

Hi,

Did you buy it from the Microsoft Store/Xbox?

The correct link for the product is this:

https://www.xbox.com/en-IN/games/store/minecraft-java-bedrock-edition-for-pc/9NXP44L49SHJ/0010/9Q295D15BJLS

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

It sounds like you're experiencing an issue with accessing Minecraft Java Edition after purchasing the bundle that includes both Java and Bedrock versions. Here are a few steps you can take to troubleshoot this issue:

1. Check Your Microsoft Account: Ensure that you are logged into the correct Microsoft account that you used to purchase the game. Sometimes, users have multiple accounts and may not realize they are logged into the wrong one.
2. Reinstall the Launcher: Try uninstalling and then reinstalling the Minecraft launcher. This can sometimes resolve issues where the launcher does not recognize the games you have purchased.
3. Check for Updates: Make sure that both the Minecraft launcher and your Windows operating system are fully updated. Sometimes, updates can fix compatibility issues.
4. Contact Support: If the issue persists, consider reaching out to Minecraft Support. They can provide assistance specific to your account and purchase history. You can find their support page on the official Minecraft website.
5. Refund Options: If you are unable to resolve the issue and wish to pursue a refund, you can check the Microsoft Store refund policy or contact Microsoft Support for guidance on how to proceed with a refund request.

I understand how frustrating this situation can be, and I hope these steps help you resolve the issue quickly.