How to recover my email?

Question

I have submitted the account recovery form for my Hotmail account several times, but it keeps getting rejected, possibly due to missing or incorrect information.

I would like to know if there is a way to recover my account manually with the help of a support agent. I am willing to provide official identification (such as my passport) or any other required documents to verify my identity and prove ownership of the account.

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Since the issue persists even after submitting the account recovery form, I recommend contacting Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

To recover your Hotmail account, if the account recovery form has been repeatedly rejected, you may want to consider the following steps:

1. Use a Familiar Device: When filling out the recovery form, make sure to use a device and network that you have previously used to access your account. This can help improve the chances of your recovery request being accepted.
2. Provide Detailed Information: When completing the recovery form, include as much accurate information as possible. This includes recent email subjects, folder names, and contacts you’ve emailed. The more information you provide, the better your chances of verification.
3. Contact Microsoft Support: While direct manual recovery by a support agent is not typically available for consumer accounts, you can still reach out to Microsoft Support for assistance. You can explain your situation and see if they can offer any additional guidance or support options. To contact support, visit the Microsoft Support page and select the appropriate options for account recovery.
4. Wait for Lockout Periods: If you have attempted the recovery process multiple times and received lockout messages, you may need to wait for the temporary lockout to expire before trying again. This usually takes about 24 hours.
5. Security Measures: Ensure that your security measures are up to date, and consider enabling two-step verification once you regain access to enhance your account's security.

Unfortunately, Microsoft does not allow manual intervention for account recovery due to security protocols, but following these steps may help you regain access to your account.

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References:

• Can't sign in to my email - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A