Email account issue

Question

Dear Sir,

My email was hacked and need to recover

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Moved from: Microsoft 365 and Office | Other

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

What is the exact error message you see when you try to log in to your account?

Do you have any active verification methods, such as your phone number or email address? Did you try resetting your password?

Answer 2

If your email account has been hacked, here are some steps you can take to recover it:

1. Try Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
2. Contact Microsoft Support: If you are facing issues with the recovery process, it's advisable to contact Microsoft Support directly for assistance. They can help you with account recovery and may have additional tools to verify your identity.
3. Check for Account Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as forwarding rules or linked accounts that you did not set up.
4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one. Enable two-factor authentication (2FA) again, and ensure that your recovery options are up to date.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

If you continue to face issues with the recovery process, it may take some time for Microsoft to resolve any service problems you encounter. Be persistent in reaching out to their support team for help.

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References:

• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A