My Microsoft account Devices and BitLocker recovery key pages fail to load on all devices and networks and show a TraceID error. This is a backend account metadata issue. I need my account escalated to the Account Data / Devices team to confirm whether a

Question

My Microsoft account Devices and BitLocker recovery key pages fail to load on all devices and networks and show a TraceID error. This is a backend account metadata issue. I need my account escalated to the Account Data / Devices team to confirm whether a BitLocker recovery key exists

Answer 1

If you are experiencing issues with your Microsoft account Devices and BitLocker recovery key pages failing to load and showing a TraceID error, it is likely a backend issue with your account metadata. Unfortunately, I cannot assist with account escalations or direct support requests. I recommend reaching out to Microsoft Support directly for assistance with your account and to confirm the existence of your BitLocker recovery key. They will be able to address the backend issues and provide the necessary support.

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References:

• BitLocker recovery process
• BitLocker recovery: known issues