Unable to download xbox accessories app.

Question

I am unable to install xbox accessories app. I am trying to update its firmware but in order to do that, I have to install the app and then proceed to update it. Whenever I try to install it, it keeps saying getting ready and keeps spinning. Any methods to overcome this?

Answer 1

Hello Goutham Kiran,

Welcome to Microsoft Q&A forum.

May I know if you already have the chance to check the AI assistant response yet? Please tell me the result if you did.

Before we proceed further, may I know if this issue appears when you download any other apps from or outside of the Microsoft Store?

I'm waiting for your reply.

Answer 2

To resolve the issue with the Xbox Accessories app not installing, you can try the following troubleshooting steps:

1. Check Internet Connection: Ensure that your internet connection is stable, as a poor connection can cause the installation to hang.
2. Reset Microsoft Store: Go to Settings > Apps > Installed apps, find Microsoft Store, click on the three dots next to it, and select "Reset". This can help clear any issues with the Store itself.
3. Re-register Microsoft Store: Open PowerShell as an administrator and run the following command:

      Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   

   After running this command, restart your PC and try installing the app again.
4. Check for Windows Updates: Make sure your Windows is up to date. Go to Settings > Update & Security > Windows Update and check for updates.
5. Disable VPN/Antivirus: If you have a third-party VPN or antivirus software, try disabling it temporarily to see if it resolves the issue.
6. Try a Different Region: Sometimes changing your region to the United States can help. Go to Settings > Time & Language > Region and change it accordingly.

If these steps do not resolve the issue, you may want to check for any specific error messages or codes that could provide further insight into the problem.

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References:

• Microsoft Store not working – unable to download or update any apps - Microsoft Q&A
• Extremely Slow Download Speeds From Xbox and Microsoft Store - Microsoft Q&A