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Not possible to download Windows 11 image from microsoft website

Daniel HUBERT 0 Reputation points
2026-02-07T11:31:53.6933333+00:00

Not possible to download Windows 11 image from microsoft website. How to fix it ?
Error
We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists, you may contact Microsoft Support – Contact Us page for assistance. Refer to message code 715-123130 and [Moderation note: Personal information removed]

Windows for home | Windows 11 | Install and upgrade
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  1. Hendrix-V 11,515 Reputation points Microsoft External Staff Moderator
    2026-02-08T04:10:39.89+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.


    Hi Daniel HUBERT,

    Welcome to the Microsoft Q&A forum.

    The message you’re seeing (code 715‑123130) usually means the download request was blocked based on the network connection or location path used to access the Microsoft download service.

    Here are some options that you can consider in this situation:

    Option 1: Go to Download Windows 11

    • Select Download now under Create Windows 11 Installation Media
    • Run the Media Creation Tool and choose ISO file when prompted

    Option 2: If the issue persists

    • Make sure any VPN, proxy, or browser privacy extensions are turned off
    • Try opening the page in a private/incognito browser window
    • If possible, switch to a different network (for example, a mobile hotspot) and retry

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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