I am not creating ms365 e3 trail account for testing purpose it required GSTIN id mandatory.

Question

Hi Expert Team

Actually, I am from India, so currently when I am trying to create one ms365 e3 trial account for testing but when i create step by step at the last time account Microsoft ask me the gstin required field, but i dont have any gstin number but i have only pan number, previously it had created trial acct that time its only type the pan id but now it ask both number required, so after that it not showing activate the start trail option, but when i logged in my created account its fine but not showing any trail license, and also i am not assign any license under my global account, so in this situation could any one suggest after one month is automatically deduct or charged of my created account or how can i create trial account for practicing admin console testing purpose? previously i worked fine that time no problem was occurred but recently i faced this issue, please help any one is aware this problem

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Moved from Microsoft 365 and Office | Other

Answer 1

Dear @somnath mondal,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

First of all, I’m sorry you’re having a problem and for the situation you encountered, I deeply understand the inconvenience caused and apologize for it.

To begin with, in India, Microsoft requires a GSTIN for all Microsoft 365 Business‑level tenants, including trials. This is due to local tax regulations and how commercial cloud subscriptions must be billed in the region. This requirement is also documented in Microsoft’s public tax information for Microsoft 365 business subscriptions. 

For your reference, here is the official resource: Tax information for Microsoft 365 for business products and services 

In this case, here are available options you can use right away: 

Option 1: Create the trial using a non‑India region  

• You can sign up for the Microsoft 365 Business trial using another region such as the United States. These regions do not require GSTIN during trial activation, so you can proceed smoothly without sharing any tax details. 

Option 2: Contact Microsoft Billing Support for guidance 

• If none of the above options work for you, Microsoft Support may be able to offer an alternative enrollment path. 
• You can reach them through Help with Microsoft Store purchases - Microsoft Support or Contact - Microsoft Support 

Here’s a resource that provides more insight: Try or buy Microsoft 365 - Microsoft Support 

Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

I look forward to your thoughts on this.