Refund Dana

Question

I'm Using the Microsoft Word Application: Edit Documents

I am experiencing a problem with a Subscription Purchase bought by my family without my consent.

I would like to request a refund.

Transaction ID: GPA.[Moderator Note: PII removed]

Purchase date: [Moderator Note: PII removed]

Amount Paid: Rp 150,959

I want a refund because I haven't used the subscription features, and I really need the funds.

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Moved from: Microsoft 365 Insider | Word | Android

Answer 1

Hello Ruji Aja,

Thank you for reaching out in Microsoft Q&A forum.

I understand how worrying it feels when a subscription is purchased without your consent, especially when you haven’t been able to use the features.

Since this subscription was bought through Google Play, refunds are handled directly by Google. You can request it by opening your Google Play account > Order history > Select the purchase > Request a refund.

If the refund option doesn’t appear, you may contact Google Play Support.

Disclaimer: The information provided includes references to third-party websites and sources. Microsoft is not responsible for the content, accuracy, or reliability of external sites. Please exercise discretion when accessing or sharing information from third-party links, and ensure that any personal or sensitive data is handled securely.

Hope this helps.

Answer 2

To request a refund for your Microsoft subscription purchase, you can follow these steps:

1. Visit the Microsoft Support Page: Go to the Microsoft support website where you can find options to contact support.
2. Sign In: Make sure to sign in with the Microsoft account that is associated with the subscription.
3. Contact Support: Look for the option to chat with an agent or to request a call back. Provide them with your transaction ID, purchase date, and amount paid, along with your reason for requesting the refund.
4. Refund Policy: Be aware that Microsoft has specific refund policies, and they will guide you through the process based on your situation.

Since you mentioned that you have not used the subscription features, this may support your case for a refund.

For further assistance, you can also refer to the Microsoft billing support links provided in the context to understand the refund process better.

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References:

• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A