Unable to download Windows Update or any apps from the Microsoft store

Question

Hi,

Recently i starting facing issues after a Windows update, firstly the audio driver was deleted, then i have manually downloaded from the Dell website and fixed it.

Now, i am unable to install any application from the Microsoft store, going though other articles i tried few fixes but nothing worked. Listed below the list of options i tried

1. Troubleshooting Windows Update - No Errors identified, but I see a Windows update is pending; When i try download and install, it could not completed. (Windows 11, version 25H2 is available. We couldn't install this udpate, but you can try again (0x80244022))
2. Tried "DISM /Online /Cleanup-Image /RestoreHealth" using command prompt, ended with error saying "Error: 0x800f0915 The repair content could not be found anywhere."
3. Tried >DISM /Online /Cleanup-Image /RestoreHealth /Source:WindowsUpdate; ended with same error "Error: 0x800f0915 The repair content could not be found anywhere."

Can anyone help me in resolving the issue please?

Thanks!

Answer 1

Hi, good day!

• When was the last time it worked properly?
• Have you made any changes to your computer recently?

---

Please let me know if you have tried the methods below.

• Press Start then search "Internet Options"

Select the "Advanced" Tab

Scroll down the list until you see "Use SSL/TLS"

Unselect SSL 3.0 and TLS 1.0 and 1.1

Select TLS 1.2 and TLS 1.3 (if available)

Click Apply then OK

Restart your computer

• Turn off Proxy

Open Internet options > Connections > Lan settings

Turn off "Automatically detect settings"

Restart your computer

If it is already Turned off, please put a checkmark in "Automatically detect settings"

Restart your computer

• Change your network DNS

Open Control Panel

Select Network and Internet > Network and Sharing Center

Click Change adapter settings

a. To change the settings for an Ethernet connection, right-click the Ethernet interface and select Properties

b. To change the settings for a wireless connection, right-click the Wi-Fi interface and select Properties

Under Networking tab, double click TCP/IPv4

Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.

Replace those addresses with the IP addresses below

Preferred DNS server: 8.8.8.8 and/or 8.8.4.4

Click Ok

Restart your computer

• Reset Network Settings

Press Windows key+ I to open Settings

Select Network & Internet > Advanced network settings

Under the "More settings", click Network reset

Click Reset now then Yes

Restart your computer

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Answer 2

To resolve the issues you're facing with Windows Update and the Microsoft Store, you can try the following troubleshooting steps:

1. Check Windows Update Service: Ensure that the Windows Update service is running. You can do this by pressing Windows Key + R, typing services.msc, and looking for "Windows Update". Make sure it's set to "Automatic" and is currently running. If not, right-click and select "Start".
2. Reset Windows Update Components: You can manually reset the Windows Update components. Open Command Prompt as an administrator and run the following commands one by one:

      net stop wuauserv
      net stop cryptSvc
      net stop bits
      net stop msiserver
      net start wuauserv
      net start cryptSvc
      net start bits
      net start msiserver
   

3. Run Windows Update Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Run the Windows Update troubleshooter and follow the prompts.
4. Check for Corrupted System Files: Since you encountered errors with DISM, you might want to try running the System File Checker (SFC) tool. Open Command Prompt as an administrator and run:

      sfc /scannow
   

   This will scan and repair any corrupted system files.
5. Check Network Connection: Ensure that your internet connection is stable and that no firewall or proxy settings are blocking the Microsoft Store or Windows Update. You may need to temporarily disable any third-party antivirus or VPN software to see if that resolves the issue.
6. Use Windows Update Assistant: If the update is still pending, you can download the Windows Update Assistant from the Microsoft website to help you manually install the latest version of Windows 11.

If these steps do not resolve your issue, consider performing an in-place repair using the Windows 11 ISO, which can help fix system issues without losing your personal files.

---

References:

• Troubleshoot Microsoft Store app download failures
• HOW CAN Windows 11, version 25H2 Install error - 0x800f081f BE FIXED?