fix error code on printer

Question

can't print only get "error" when trying to print a test page.

Answer 1

Hi,

What is the printer model?

What connection did you use to connect the printer, Wi-Fi or USB?

Access the Start menu > Settings > System > Troubleshoot > Other Troubleshoot > Select Printer Run

Thanks

Answer 2

To troubleshoot the error code on your printer that prevents you from printing a test page, you can follow these steps:

1. Check Printer Installation: Ensure that you have a printer installed from the Windows Control Panel. You can do this by opening the Control Panel, double-clicking the Printers icon, and clicking Add Printer if necessary.
2. Printer Status: Verify that your printer is online. If it is offline, physically switch it online.
3. Paper and Jam Issues: Check if the printer is jammed or out of paper. If so, physically correct these issues.
4. Compatibility: Make sure you are not trying to print a form to a printer that can only accept text. Switch to a printer that can handle graphics if needed.
5. Physical Connections: Examine the printer to ensure all connections between the computer and the printer are secure. Most printers have a display that shows error information, such as "Offline" or "Out of paper."

If these steps do not resolve the issue, you may need to consult your printer's documentation or contact support for further assistance.