I paid in Dec 2025 for 1 year Premium Microsoft Mahjong, yesterday adverts appeared. I eventually un-installed program. Not able to re-install -keeps saying retry/wait. Advice please.

Question

I paid in Dec 2025 for 1 year Premium Microsoft Mahjong, yesterday adverts appeared. I eventually un-installed program. Not able to re-install -keeps saying retry/wait. Advice please.

Answer 1

Hello Heather Potts, welcome to Microsoft Q&A forum.

I understand that you're running into two separate issues:

Ads showing despite Premium

This can happen when the game loses sync with your Microsoft account. Once you can reinstall the game, try:

• Confirm you're signed into the same Microsoft account used to buy Premium.
• Go to Settings > Apps > Installed Apps > Microsoft Mahjong > Advanced Options > Reset.
• Sign out and back into the Microsoft Store and the game.
• If you bought Premium on another platform (like Android), it won’t apply to Windows.

Reinstall stuck

This is likely due to a recent power outage at a Microsoft Azure data center, which disrupted both the Microsoft Store and Windows Update services. The issue should resolve on its own once recovery is complete.

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Answer 2

Thank you. I think it must have barn the orange. I was able to download after a number of hours.