All email going to junk

Question

All email going to junk even if I send myself an email.

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If all your emails, including those sent to yourself, are going to the Junk folder, it could be due to several reasons. Here are some steps you can take to troubleshoot and resolve the issue:

1. Check Spam Addresses: If you are using a mobile device with a default mail application, it might have a list of spam addresses that includes your own email. Make sure to check and remove any entries that should not be there, such as your corporate domain.
2. Junk Email Options in Outlook: Ensure that the Junk Email Filter settings in Outlook are configured correctly. If the filter is set to a high level, it may classify legitimate emails as spam. You can adjust the settings by going to Home > Junk > Junk E-mail Options and selecting a lower filtering level or disabling automatic filtering.
3. Permanently Delete Option: If you have the option to permanently delete suspected junk emails enabled, it may cause emails to be deleted instead of moved to the Junk folder. You can disable this option in the Junk E-mail Options dialog box.
4. Safelist Collection: Make sure that your email address is added to the Safe Senders list. This can help prevent your emails from being marked as junk.

By following these steps, you should be able to address the issue of emails being incorrectly sent to the Junk folder.

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References:

• New email messages automatically move to the Junk folder in Microsoft Outlook
• Junk e-mail messages are permanently deleted
• About junk email settings in Outlook