laptop crashes regularly

Question

Hello,

My PC crashes regularly and I can't find the cause.

I did all the Windows updates and drivers I foun.

I did a full memory check with Memtest86, and a full scan of the hard drive. No problem.

I have several DUMs but I'm not advanced enough to find the cause in the dumps Can you help me please?

Thank you

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803849b9a15, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : AV.Page.Virtual
    Value: 0xffffffffffff0000

    Key  : AV.Type
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 3656

    Key  : Analysis.Elapsed.mSec
    Value: 5402

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 750

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2136

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 79

    Key  : Analysis.Version.DbgEng
    Value: 10.0.29507.1001

    Key  : Analysis.Version.Description
    Value: 10.2511.5.1 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2511.5.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Failure.Bucket
    Value: AV_VRF_nt!KiIpiInterrupt

    Key  : Failure.Exception.IP.Address
    Value: 0xfffff803849b9a15

    Key  : Failure.Exception.IP.Module
    Value: nt

    Key  : Failure.Exception.IP.Offset
    Value: 0x6a9a15

    Key  : Failure.Hash
    Value: {7a9b6851-3bcb-8a55-ab28-1e39c9b4fa81}

    Key  : Faulting.IP.Type
    Value: Paged

    Key  : Stack.Pointer
    Value: PRCBException

    Key  : WER.OS.Branch
    Value: ge_release

    Key  : WER.OS.Version
    Value: 10.0.26100.1

    Key  : WER.System.BIOSRevision
    Value: 1.68.0.0


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff803849b9a15

BUGCHECK_P3: 0

BUGCHECK_P4: ffffffffffffffff

FILE_IN_CAB:  020626-26734-01.dmp

FAULTING_THREAD:  ffff9d892d7b8280

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: fffff803852d44c0: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 ffffffffffffffff 

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1 (!blackboxwinlogon)


CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

IP_IN_PAGED_CODE: 
nt!KiIpiInterrupt+2f5
fffff803`849b9a15 0f2945f0        movaps  xmmword ptr [rbp-10h],xmm0

STACK_TEXT:  
ffffcf81`e91548b8 fffff803`846e950b     : 00000000`0000001e ffffffff`c0000005 fffff803`849b9a15 00000000`00000000 : nt!KeBugCheckEx
ffffcf81`e91548c0 fffff803`849b23d2     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x92b
ffffcf81`e9154fb0 fffff803`849b23a0     : fffff803`849c623e ffffcf81`e9132180 ffffcf81`e913aa10 ffff8983`8d899850 : nt!KxExceptionDispatchOnExceptionStack+0x12
ffff8983`8d899728 fffff803`849c623e     : ffffcf81`e9132180 ffffcf81`e913aa10 ffff8983`8d899850 fffff803`845608bb : nt!KiExceptionDispatchOnExceptionStackContinue
ffff8983`8d899730 fffff803`849c0f25     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0x13e
ffff8983`8d899910 fffff803`849b9a15     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x365
ffff8983`8d899aa8 00000000`00000801     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIpiInterrupt+0x2f5
00000000`00040286 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x801


SYMBOL_NAME:  nt!KiIpiInterrupt+2f5

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.7623

STACK_COMMAND: .process /r /p 0xfffff803852def00; .thread 0xffff9d892d7b8280 ; kb

BUCKET_ID_FUNC_OFFSET:  2f5

FAILURE_BUCKET_ID:  AV_VRF_nt!KiIpiInterrupt

OS_VERSION:  10.0.26100.1

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {7a9b6851-3bcb-8a55-ab28-1e39c9b4fa81}

Followup:     MachineOwner
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Answer 1

Hi ,

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Access the c:\windows\minidump folder, copy the files to your desktop, then upload them to OneDrive or Google Drive and post the link here for analysis.

Thanks