Refund Office 2024

Question

Hi,

Since purchasing Office 2024 yesterday, I have been frustrated to find that it is incompatible with my MacOS Monterey software. As I am unable to upgrade my macbook 2016 to any newer/compatible software I need to return Office 2024- how do I do so? I cant get through on the support line.

I believe I can then purchase Office 365 instead which will hopefully work?

Answer 1

Hello, good day and thank you for your question. To add to the above, please follow the link below and search for version 16.88 or 16.89.1, which is compatible with the version of macOS installed on your device.

You can refer to this link: Most Recent Office You Can Run - Best Practices

https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

https://support.microsoft.com/en-us/office/upgrade-macos-to-continue-receiving-microsoft-365-and-office-for-mac-updates-16b8414f-08ec-4b24-8c91-10a918f649f8

Answer 2

To request a refund for Office 2024, you will need to contact Microsoft support directly, as they handle refund requests. Since you mentioned difficulty getting through on the support line, consider using the live chat option available on the Microsoft support website. Here’s a general process you can follow:

1. Visit the Microsoft Support website and sign in with your Microsoft account.
2. Select the product you need help with (in this case, Office 2024).
3. Click on "Get Home support" and describe your issue.
4. Look for the "Contact Support" option and choose to chat with a support agent.

Once your refund is processed, you can then purchase Microsoft 365, which should be compatible with your MacBook running Monterey.

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References:

• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A
• Help! I can't get 365 to work. Can I use it on my MacOS or do I need Office? - Microsoft Q&A