i have lost all in on my desktop display because payment was not updated , i need to pay ,but how???

Question

i have lost all in on my desktop display because payment was not updated , i need to pay ,but how???

Answer 1

Hi @frank lombardo

Thank you for posting your question in the Microsoft Q&A forum 

Regarding your issue, may I kindly ask a few questions to help understand it better: 

• When you say you “lost all on your desktop display,” are you referring to missing files/icons, a restricted or locked screen, or being unable to access the desktop after sign‑in? 
• What is the exact message or notification shown on the screen regarding the payment not being updated? 
• Is this device running Windows, and if so, which version? 
• Are you signing in with a Microsoft account, work/school account, or a local account? 
• Do you know which service or subscription the payment is related to (for example, Microsoft 365, OneDrive storage, Windows activation, or another application)? 
• Are you able to access your Microsoft account online from another device to review subscription or payment status? 

Hope to hear back from you soon. 

The initial response may not fully address your needs, but it will help me better understand your situation. Once I get the information, I will try my best to find the next steps.  

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Answer 2

To resolve your issue with payment not being updated, you can follow these steps:

1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. If you are using a credit or debit card, double-check the card details (number, expiration date, name, and billing address) to ensure they match what is on file.
2. Update Payment Method: If you need to update your credit or debit card, you cannot change the card on an existing payment method directly. Instead, you will need to replace it with a different payment method, which will transfer all active subscriptions to the new one.
3. Contact Support: If you are having trouble adding your payment method or if the payment continues to fail, you may need to contact your bank or credit card company to check for any security measures that might be blocking the addition. If the issue persists, consider reaching out to Microsoft support for further assistance.
4. Make Payment: Once your payment method is updated and confirmed, you should be able to proceed with making your payment to restore your services.

By following these steps, you should be able to resolve the payment issue and regain access to your desktop display.

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References:

• Manage payment methods for Microsoft business accounts