Storage issue

Question

I paid for a personal account, but it still shows that I've used 3.7GB out 5GB. I've refreshed it 3 times and it still shows me on the free plan.

Answer 1

Hi Patricia Davis,

Welcome to Microsoft Q&A!

I know it’s frustrating when you’ve already paid for storage, but it still shows the free 5 GB limit. From your description, it seems like the main trouble is the OneDrive storage space, is that correct? Let’s check out a few things:

1 - Make sure you upgraded the correct Microsoft account

• OneDrive storage is tied to the exact account you paid with.
• Open OneDrive > click the cloud icon > Settings > Account
• Confirm the email matches the one you paid to upgrade.
• Check your purchase status:
  • Go to https://account.microsoft.com/services and sign in
  • Under Subscriptions, verify that your plan shows as Active.
  • Go to https://account.microsoft.com/billing/orders
  • Confirm the purchase is shown as Completed.

2 - Repair the OneDrive app

• Sign out and back in:
  • Open OneDrive > Settings (gear icon) > sign out
  • Restart the computer > choose to sign back in.
• Open Settings > Apps > Installed apps > Microsoft OneDrive:
  • Click the three-dot > Modify > scroll down and Terminate.
  • Next, click Repair (if the option is available)
  • If the issue persists, click Reset.

3 - Check the web version to make sure the new quota applied

• Go to Microsoft OneDrive > log in with your upgraded account.
• Check if the storage size and account tier are correctly shown here.

If your purchase is confirmed the storage still doesn’t update, you need to reach out to Microsoft Support. They can check your billing and subscription status to do an account refresh if needed.

1. Visit Contact Us - Microsoft Support > Sign in 
2. Type in your problem > click Get Help to make request 
3. Scroll to the bottom and click Contact Support to connect to agent
4. Select category again > click Next and you should be added to a chat queue.

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. 

I hope this helps clear things up. Let me know if you have any other questions.

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Answer 2

It sounds like you are experiencing an issue with your storage plan not reflecting the upgrade to a paid personal account. Here are a few steps you can take to troubleshoot this issue:

1. Check Your Account Status: Ensure that your payment for the personal account has been processed successfully. Sometimes, there may be a delay in updating your account status.
2. Log Out and Log In: Sometimes, logging out of your account and logging back in can refresh your account status.
3. Clear Cache and Cookies: If you're accessing your account via a web browser, clearing your cache and cookies can help resolve display issues.
4. Contact Support: If the issue persists after trying the above steps, it may be best to contact customer support for assistance. They can provide specific details about your account and help resolve any discrepancies.

If you suspect that your account is frozen or if there are issues with storage limits, you may want to refer to the relevant documentation for further guidance.

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References:

• Error 0x8004def7 when signing in to OneDrive