MS Account devices page does not show my devices

Question

MS Account devices page does not show my devices

I'm trying to recover the bitlocker key for one of my computers, but when I open the devices page on my MS account, none of my registered devices are displaying. How do I recover?

Answer 1

Hi Sean Scott,

Welcome to the Microsoft Q&A forum.

I understand how worrying this situation can feel, especially when you’re trying to recover access to your device and the Devices page looks empty.

Here are the possible checking steps that you can follow to recover your BitLocker key:

• Go directly to Microsoft Recovery key
• Sign in with the same Microsoft account used on the PC.
• If you’ve used more than one Microsoft account (personal, work, or school), check each one.
• On the locked PC, note the Recovery Key ID (first 8 digits).
• Match that ID with a recovery key listed on the page and enter the 48‑digit key on your PC.

If you don’t see a matching key online, please check for any locally saved key as the recovery key may have been saved elsewhere when encryption was set up.

If the recovery key can’t be found in any of these locations, Windows will require a reset to continue. This removes encrypted data, so it’s best used only after confirming the key isn’t available.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

If your devices are not showing on the Microsoft Account devices page, there are a few steps you can take to recover your BitLocker key:

1. Check Your Microsoft Account: Ensure that you are logged into the correct Microsoft account that is associated with your devices. Sometimes users have multiple accounts and may not be logged into the one they used to register their devices.
2. Access Recovery Keys: If your BitLocker recovery keys are stored in Microsoft Entra ID, you can access them by visiting https://myaccount.microsoft.com. From there, go to the Devices tab and select the Windows device you own to view the BitLocker keys.
3. Contact Support: If you still cannot see your devices or access your recovery key, consider reaching out to Microsoft support for assistance. They can help you verify your account and recover your BitLocker key if necessary.
4. Alternative Recovery Options: If you have a backup of your recovery key saved elsewhere (like printed or stored on a USB), you can use that to unlock your drive.

Make sure to follow these steps carefully to recover your BitLocker key.