Cannot view BitLocker recovery key on Microsoft account portal

Question

Hello, I struggle to get access my BitLocker recovery key. It is saved to my Microsoft account (confirmed by the manage-bde command on my PC), but the account portal does not display it. When I go to the

Answer 1

There seem to be problems with some services:

https://status.cloud.microsoft/

Answer 2

Stuck on BitLocker screen (Key ID: A64A17D1). Microsoft’s recovery page won't load on my phone or laptop.

Answer 3

If you are unable to view your BitLocker recovery key on your Microsoft account portal despite confirming that it is saved there, there are a few steps you can take:

1. Check the Correct Account: Ensure that you are logged into the correct Microsoft account that is associated with the device. Sometimes users have multiple accounts and may be checking the wrong one.
2. Access via Microsoft Entra ID: If your BitLocker recovery keys are stored in Microsoft Entra ID, you can access them using the URL: https://myaccount.microsoft.com. From the Devices tab, select your Windows device and choose the option View BitLocker Keys.
3. Contact Support: If you still cannot find the recovery key, consider reaching out to Microsoft support for assistance. They may be able to provide further guidance on retrieving your key.
4. Alternative Recovery Options: If you have access to another device, you can also check if the recovery key is available through other means, such as a printed copy or saved on a USB drive.

Remember, if you cannot retrieve the key, you may need to use a recovery image to reset your device, which could lead to data loss if you do not have backups of your files.