Child can’t download from Google Play

Question

My 10 yr old is unable to download a game from Google Play that says it’s accessible to children younger than him.

Ive set his permissions in Family Link to maximum with no restrictions. No change.

Ive set his Google account permissions to maximum with no restrictions. No change.

At this point Im tempted to have Google Play Store transfer his account to my email address just to get around Microsoft’s labyrinthine permissions model and let him access his saved content.

Am I missing something?

Answer 1

I am sorry, is it Google Play, or Microsoft Store your child cannot download from?

If it is Google Play, it has nothing to do with Microsoft's safety feature, but it is all under Google's family safety feature.

Answer 2

It appears that the issue your child is facing with downloading from Google Play may not be directly related to Microsoft permissions, as the context provided does not specifically address Google Play or Family Link settings. However, it’s important to ensure that all parental controls and restrictions are properly configured in both Google Play and Family Link. Here are a few suggestions that might help:

1. Check Age Restrictions: Ensure that the game is indeed rated for children and that it aligns with the age settings in both Family Link and Google Play.
2. Device Compatibility: Verify that the device being used is compatible with the game and meets any necessary requirements.
3. Google Play Settings: Sometimes, additional settings in Google Play may need to be adjusted. Ensure that there are no content restrictions set within the app itself.
4. Reboot the Device: Restarting the device can sometimes resolve temporary issues with app downloads.
5. Update Google Play: Make sure that the Google Play Store app is updated to the latest version.

If these steps do not resolve the issue, consider reaching out to Google Play support for further assistance, as they may have specific insights into account-related issues that could be affecting your child's ability to download apps.

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References:

• Windows 10, version 22H2 known issues and notifications
• Windows 11, version 24H2 known issues and notifications