MS Excel Add In is not showing anything. It keeps loading.

Question

Hi,

MS Excel Add-In section is not showing anything. It keeps loading but nothing is appearing.

Tried all possible solution on internet but issues is same.

Office - MS Office 365 latest version.

Add In.png

Answer 1

Welcome Hemant!

Thank you for reaching out to the Q&A forum.

From what you shared, MS Excel Add-In (Office - MS Office 365) on your Windows isn’t showing any content and stays stuck on “'loading”. Here are a few steps you can try to fix it:

1. Check your internet connection

• Try switching networks or reconnecting your Wi‑Fi.
• If you use a proxy or VPN, turn them off temporarily.
• If possible, test again on a home or non‑corporate network.

2. Sign out and sign back in

• File > Account
• Sign out
• Close Excel completely, reopen it, and sign in again.

3. Clear the Office cache

• Open this path in the address bar from File Explorer: %localappdata%\Microsoft\Office\16.0\Wef\
• Delete everything inside the Wef folder (but do not delete the folder itself).
• Restart Excel afterward.

4. Test with the web version:

Try opening Excel on the web and check whether the Add‑ins Store loads there.

5. Repair Office

• Go to: Settings > Apps > Installed apps > Microsoft Office > Modify
• First run Quick Repair.
• If the issue continues, run Online Repair.

6. Try Excel in safe mode

• Press Win + R to open Run > type excel /safe
• If Add‑ins load normally, disable other COM add‑ins: File > Options > Add‑ins > COM Add‑ins > Go Uncheck all, then enable one by one.

Additional step:

Check Windows Update and make sure all pending updates are fully installed.

Hope this helps, please let me know how it goes!

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