Not receiving emails from deriv.com

Question

I am not receiving emails from deriv.com. Deriv customer support has asked that I contact my email provider.

Answer 1

If you are not receiving emails from deriv.com, there are several potential reasons for this issue. Here are some troubleshooting steps you can take:

1. Check Spam or Junk Folder: Sometimes, emails can be redirected to your spam or junk folder. Make sure to check these folders for any messages from deriv.com.
2. Email Rules: Ensure that there are no rules set up in your email client that might be diverting emails from deriv.com to another folder or deleting them.
3. Email Server Issues: There could be an issue with your email server. Verify that your email server is functioning correctly and that there are no outages.
4. Whitelist Deriv.com: If you have an email security solution, ensure that deriv.com is added to your allow list to prevent their emails from being blocked.
5. Contact Email Provider: Since Deriv customer support has advised contacting your email provider, it may be beneficial to reach out to them for further assistance. They can check if there are any blocks or issues on their end that might be preventing emails from being delivered.

By following these steps, you should be able to identify the issue and hopefully resolve it.