Refund Microsoft 365 office

Question

Hello, today i was charged 100 euro for Microsoft 365 automatic renewal. i did not intend to renew and i have not used the subscription after the charge. i would like to request a refund. Thank you.

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Moderator moved from Microsoft 365 and Office | Access | For home | Windows

Answer 1

Hello,

Please make sure you cancel it first before you contact support.

Please go to https://account.live.com

Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

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For refund, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To request a refund for your Microsoft 365 subscription, you should contact Microsoft Billing Support directly. Since you did not intend to renew and have not used the subscription after the charge, they may assist you with the refund process. Here are the steps you can follow:

1. Visit the Microsoft support page: https://support.microsoft.com/contactus/
2. Sign in with your Microsoft account associated with the subscription.
3. Type "Chat with an agent" to connect with a support representative.
4. Explain your situation regarding the automatic renewal and request a refund.

If you prefer, you can also choose the "Call me back" option to speak with someone directly.

Make sure to have any relevant information handy, such as your account details and the charge amount, to expedite the process.