Unable to pull up office on my I-11 lap top.

Question

Cannot sign into office on my laptop I-11 please help.Got a new lap top computor

Answer 1

Hello,

I see you posted your question in the iOS section. What specific issues are you encountering when opening Office and attempting to log in?

You might try switching to a different network, such as your mobile data connection, to see if that resolves the login issue.

Answer 2

To troubleshoot the issue of not being able to sign into Office on your new laptop, you can follow these steps:

1. Check Your Internet Connection: Ensure that your laptop is connected to the internet. Sometimes, connection issues can prevent you from signing in.
2. Update Office: Make sure you are running the latest version of Office. You can check for updates by opening any Office app, going to File > Account > Update Options > Update Now.
3. Clear Credentials: Sometimes, clearing stored credentials can help. Go to Control Panel > User Accounts > Credential Manager, and remove any stored credentials related to Office or Microsoft.
4. Use a Different Browser: If you are trying to sign in through a web browser, try using a different one or use InPrivate mode to avoid any cached issues.
5. Check Firewall/Antivirus Settings: Ensure that your firewall or antivirus software is not blocking Office applications from accessing the internet.
6. Run Office Repair: You can repair your Office installation by going to Control Panel > Programs and Features, selecting Office, and choosing the Change option to repair it.
7. Reinstall Office: If none of the above steps work, consider uninstalling and reinstalling Office.

If the problem persists, you may want to contact Microsoft Support for further assistance.

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References:

• Can't sign in to Microsoft 365 desktop applications
• Connection issues when signing in after updating to Office 2016 build 16.0.7967 on Windows 10