excel and word documents will not open and closes me out when trying to enter account

Question

I have updated my computer to windows 11 and transferred eveything to this new computer and the excel and word docements will not open. It just logs me out. I need you to log in and fix.

Answer 1

Hi Michael, which version of Office do you have? If you have Microsoft 365 Home or Family did you install it from https://account.microsoft.com/services on the new computer. Also, you need to uninstall the trial version of Microsoft 365 from you new computer.

Answer 2

Hi michael m,

Thank you for reaching out to Microsoft Q&A Forum. I understand how frustrating this is, especially after moving to a new Windows 11 computer and transferring everything from your previous device.

The steps already shared by Copilot are the correct and recommended first actions for this type of issue, and I’d encourage you to try them in the order provided.

At this stage, there aren’t additional troubleshooting steps I can reliably suggest beyond these. The behavior you’re seeing, Word and Excel logging you out instead of opening files, most commonly happens when the Office installation or sign‑in state didn’t transfer cleanly during the Windows 11 upgrade.

If the issue still persists after a full reinstall, the next appropriate step would be to contact Microsoft Support directly, as they can check your account sign‑in and licensing status on the backend, which we’re not able to access from here.

You can do that by Visiting https://support.microsoft.com/contactus> Briefly describe your issue > Enter > Scroll down and select "Contact Support" to connect with a live agent via chat or phone.

I know this isn’t an easy situation, but starting with the repair and reinstall steps is the best way to get Office working again on your new device.

Answer 3

If Excel and Word are not opening and are logging you out when trying to enter your account, it may be due to issues with the Office installation or user account settings. Here are some steps you can take to resolve this issue:

1. Perform an Online Repair: This can fix corrupted components of Office. To do this:
   • Close all Office applications.
   • Open Settings on your Windows 11 computer.
   • Go to Apps > Installed apps.
   • Find Microsoft 365 (or Office) in the list.
   • Click on the three dots next to it and select Modify.
   • Choose Online Repair and confirm. This process may take 15-30 minutes.
2. Uninstall and Reinstall Office: If the Online Repair does not resolve the issue, consider uninstalling Office completely and then reinstalling it:
   • Uninstall Office from Apps & Features.
   • Restart your computer.
   • Reinstall Office from your Microsoft account at https://account.microsoft.com/services.
3. Check Account Access: Ensure that your Microsoft account is accessible and that your Office product is associated with it. You can verify this by logging into your account at https://account.microsoft.com/services.

If these steps do not resolve the issue, further troubleshooting may be needed, and you might want to reach out to Microsoft support for additional assistance.