Error when trying to buy more storage

Question

I tried to go in and buy more storage. And I keep receiving this error message. How do I get around this? RiskRejected/[Moderator note: PII removed]-0000000000000000-01 February 7, 2026 at 8:26:30 PM UTC

Answer 1

Hi Mason Steele,

Welcome to Microsoft Q&A!

I know it’s frustrating when you try to buy more storage and end up getting a long RiskRejected error instead. This usually means the payment was blocked for security reasons, not because of a problem with your Microsoft account.

1 - Try a different payment method

• If you're using a debit card, try a credit card.
• If you’re using a prepaid card, those are often rejected.
• Recheck with your card / payment provider to confirm the transaction wasn't blocked.

2 - Update your billing information

• Go to https://account.microsoft.com/billing/addresses
• Make sure your name, phone number,... match your bank’s records.
• Make sure the card’s billing address matches what is saved in your account.

3 - Remove old payment methods

• Go to https://account.microsoft.com/billing/payments
• Remove any expired or unused cards in the list.
• Add the card again and retry the purchase.

If it still fails, you need to reach out to Microsoft Support directly so they can manually review it. They can check the transaction ID and clear the block if everything is valid:

1. Visit Contact Us - Microsoft Support > Sign in 
2. Type in your problem > click Get Help to make request 
3. Scroll to the bottom and click Contact Support to connect to agent
4. Select category again > click Next and you should be added to a chat queue

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. 

I’m sorry for not being a bigger help. Payment-related issues often involve private and personal account information. As this is only a community platform, we do not have access to such sensitive data to resolve the matter.

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Answer 2

The error message you are encountering, "RiskRejected," typically indicates that there is a problem with the payment method or the account settings that is preventing the transaction from being processed. Here are some steps you can take to resolve this issue:

1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Sometimes, issues with credit cards or payment accounts can lead to transaction failures.
2. Account Status: Verify that your account is in good standing and not suspended or restricted. If there are any issues with your Microsoft account, it could affect your ability to make purchases.
3. Billing Information: Make sure that your billing information is up to date in the Microsoft 365 admin center. Incorrect or outdated information can lead to payment issues.
4. Contact Support: If the problem persists, consider reaching out to Microsoft support for assistance. They can provide more specific details regarding the error and help you resolve it.
5. Try Different Browser or Device: Sometimes, browser or device-specific issues can cause problems. Try making the purchase using a different browser or device.

If you continue to face issues, it may be beneficial to consult the Microsoft documentation or support resources for further guidance on managing your subscription and storage purchases.

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References:

• Add more SharePoint storage to your subscription
• Add more Microsoft Dataverse capacity for your tenant