how can i get a person to answer a question that bots cant

Question

How can i get a human being to answer a questions that bots cant - i keep getting put into a loop

How can i get a human being to answer a questions that bots cant - i keep getting put into a loop

Answer 1

Hi. I'm Brian and I'll try to help.

The people here are not bots except for the ones labeled "Q&A Assist." Why not ask your question, which I assume involved Microsoft 365, since this forum is dedicated to that topic. Be as complete as you can be about the issue. What are you doing, what happens when you do it, which of the Microsoft 365 applications you're using or if it's an account or subscription issue. If you receive an error, include the full text of the error exactly as it appears on your screen. Details matter.

Answer 2

To get a human being to answer questions that bots cannot handle, you can implement a human handoff feature in your bot framework. This allows the bot to recognize when it cannot assist the user and seamlessly transition the conversation to a human agent. The Microsoft Bot Framework supports this functionality, enabling you to define event types for signaling handoff operations between the bot and an engagement hub where human agents can respond to user inquiries.

If you find yourself in a loop with a bot, it may be helpful to look for options or commands that specifically indicate a request for human assistance. Additionally, you can contact customer support directly through the appropriate channels provided by Microsoft.

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References:

• How to implement human handoff?
• Transition conversations from bot to human