I am unable to scroll in Notes in Outlook.

Question

I am unable to scroll in Notes in Outlook.

Bill Aitken 65

Notes in Outlook (not OneNote) no longer has a scroll bar.

I have over 93 notes and cannot get past the first page.

Cannot find a scroll bar when hovering over page of note.

Arrow key also does not allow to move down through notes

john fisher 0 Reputation points

2026-02-09T14:13:15.8766667+00:00

My wife is having the same issue of not being able to scroll in Notes, it worked fine Friday for her. She uses New Outlook [it is the latest version]. Switching to Classic Outlook did not solve the problem. Using Outlook on the web, did not help either. She is using the Sticky Notes app now, and it works fine in there.
Emiele Ariola 0 Reputation points

2026-02-09T14:26:30.5933333+00:00

having the same issue in our Org. Web and new outlook have the issue. You have to refresh more than 10x to get the scroll working again.
Beverly Bright 5 Reputation points

2026-02-09T17:47:49.0233333+00:00

I use the notes section in Outlook to organize clients. I need to access my notes so I can see the progress I've made with my clients. I cannot scroll, and the page up/down does not work. I am dead in the water now because I keep all my leads in Outlook notes. This has really set me back. You would think that MicroSoft could do better than this.
Erika Hawn 0 Reputation points

2026-02-09T21:13:00.3533333+00:00

i'm having the same issue, and i need my notes! Please fix this microsoft this is a huge issue for myself and many others. SOS help
Beverly Bright 5 Reputation points

2026-02-09T21:15:48.8466667+00:00

I figured out that if I click the scroll wheel on my mouse it will highlight the note and then I can use the up/down buttons to scroll through the notes. I hope this helps!
Dee Kay 0 Reputation points

2026-02-09T21:39:24.62+00:00

I have this exact same issue, although I only have 18 notes to scroll through. If I open the sticky notes app, only a few of the notes show. and I find them to be very cluttered. If I use the old outlook desktop app then I get a little thumb nail of each note, but no images added to the note display, only text. This is very frustrating!
Aaron 0 Reputation points

2026-02-09T22:03:33.0166667+00:00

Workaround Solution: Click the 'OneNote Feed' icon in the upper right icon, on Outlook Web. It will display a searchable list of your Notes.
Monica L 0 Reputation points

2026-02-10T01:29:56.17+00:00
I was able to locate my notes. They are now called Sticky Notes

Notes are now often integrated with Sticky Notes or OneNote. To access your notes, try opening Sticky Notes from the Start menu and signing in with the same account.
Christopher Fulbright 0 Reputation points

2026-02-13T18:18:02.4133333+00:00

Same thing. It doesn't work in the Desktop app, but it does work if I sign into my account through Webmail.

3 answers

Your answer

john fisher 0 Reputation points

2026-02-09T14:13:15.8766667+00:00

My wife is having the same issue of not being able to scroll in Notes, it worked fine Friday for her. She uses New Outlook [it is the latest version]. Switching to Classic Outlook did not solve the problem. Using Outlook on the web, did not help either. She is using the Sticky Notes app now, and it works fine in there.
Emiele Ariola 0 Reputation points

2026-02-09T14:26:30.5933333+00:00

having the same issue in our Org. Web and new outlook have the issue. You have to refresh more than 10x to get the scroll working again.
Beverly Bright 5 Reputation points

2026-02-09T17:47:49.0233333+00:00

I use the notes section in Outlook to organize clients. I need to access my notes so I can see the progress I've made with my clients. I cannot scroll, and the page up/down does not work. I am dead in the water now because I keep all my leads in Outlook notes. This has really set me back. You would think that MicroSoft could do better than this.
Erika Hawn 0 Reputation points

2026-02-09T21:13:00.3533333+00:00

i'm having the same issue, and i need my notes! Please fix this microsoft this is a huge issue for myself and many others. SOS help
Beverly Bright 5 Reputation points

2026-02-09T21:15:48.8466667+00:00

I figured out that if I click the scroll wheel on my mouse it will highlight the note and then I can use the up/down buttons to scroll through the notes. I hope this helps!
Dee Kay 0 Reputation points

2026-02-09T21:39:24.62+00:00

I have this exact same issue, although I only have 18 notes to scroll through. If I open the sticky notes app, only a few of the notes show. and I find them to be very cluttered. If I use the old outlook desktop app then I get a little thumb nail of each note, but no images added to the note display, only text. This is very frustrating!
Aaron 0 Reputation points

2026-02-09T22:03:33.0166667+00:00

Workaround Solution: Click the 'OneNote Feed' icon in the upper right icon, on Outlook Web. It will display a searchable list of your Notes.
Monica L 0 Reputation points

2026-02-10T01:29:56.17+00:00

I was able to locate my notes. They are now called Sticky Notes

Notes are now often integrated with Sticky Notes or OneNote. To access your notes, try opening Sticky Notes from the Start menu and signing in with the same account.
Christopher Fulbright 0 Reputation points

2026-02-13T18:18:02.4133333+00:00

Same thing. It doesn't work in the Desktop app, but it does work if I sign into my account through Webmail.

Answer 1

Alice-N 7,720 Microsoft External Staff Moderator

Dear all,

I know how disruptive this Notes scrolling issue is. At this time, the best next step is to share diagnostic feedback directly:

In Windows: open Feedback Hub (Start > Feedback Hub) > Report a problem
In Outlook (New Outlook or web): select Help > Feedback (or Give feedback) and include your scenario. Attach screenshots if possible.
Keep Outlook fully updated. On New Outlook for Windows: open Microsoft Store > Library > Get updates.

I appreciate your patience.

M365 User 0 Reputation points

2026-02-13T01:00:35.5766667+00:00

it does not work in web browser either, what to do if we don't have an apps license
Alice-N 7,720 Reputation points Microsoft External Staff Moderator

2026-02-13T06:41:14.1433333+00:00
Dear Rashim Arora,

Please note this is a user‑to‑user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do our best to assist within our responsibilities.

Please share your feedback via:

On Windows: open Feedback Hub (Start > Feedback Hub) > Report a problem.

In Outlook on the web : select Help > Feedback (or Give feedback) and describe the scenario; attach a short screen recording or screenshots if possible.

Thank you for your patience.

Answer 2

Dear Bill Aitken

Thank you for reaching out to the Microsoft Q&A forum. I understand you’re unable to scroll through Notes in the New Outlook for Windows (no scrollbar; arrow keys don’t advance). I am happy to assist you. In the New Outlook, the Notes module is only partially available, which can impact usability compared to Classic Outlook. Please follow these steps:

Use Classic Outlook for Notes (full support)

In New Outlook, use the toggle to open Classic Outlook and manage Notes there; you can switch back any time.

If you prefer to stay in New Outlook, run Classic and New Outlook side‑by‑side only for Notes until parity improves.
If your Notes are the modern Sticky Notes (OneNote feed) rather than legacy Outlook Notes, access them in a supported surface:
- Outlook on the web: open the Notes folder to view/edit Sticky Notes.
- Windows: use the Sticky Notes app (notes sync with the same account).
Update New Outlook to the latest build (Microsoft Store > Library > Get updates).
Additionally, if you don’t see that toggle, you can try downloading the Classic Outlook version using this link https://support.microsoft.com/en-us/office/install-or-reinstall-classic-outlook-on-a-windows-pc-5c94902b-31a5-4274-abb0-b07f4661edf5

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Cas6280-8241 5 Reputation points

2026-02-10T23:11:10.5033333+00:00

Does not work in the web browser nor in Outlook 365 on the PC. I understand this is a server issue?
Alice-N 7,720 Reputation points Microsoft External Staff Moderator

2026-02-11T06:58:28.3666667+00:00

Hi Bill Aitken

I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

Best Regards

Answer 3

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I am unable to scroll in Notes in Outlook.

3 answers

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