I have no access to my email

Question

I was online last night with support for over 12 hours. I somehow lost connection.

I have no access to email from outlook. I do still get my email on my Iphone

Please help me!

Answer 1

Hi Carol Peterson

I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

Best Regards

Answer 2

Dear Carol Peterson

Thank you for reaching out to the Microsoft Q&A forum. I understand you’re unable to access email in Outlook on your PC while mail still arrives on your iPhone, and you’ve seen a “blocked by Microsoft” message. I am happy to assist you. Before proceeding, could you please let me know: Do you see any error message or notification when trying to sign in? If yes, please share a screenshot (after removing any personal information), or you may send it privately.

In the meantime, you can kindly try the following basic troubleshooting steps to see if you are able to get back into your account:

• Unblock your Microsoft account (if blocked)  Use Microsoft’s Sign‑in helper to remove the block and complete verification. Then try signing in again. See : Unblock my Outlook.com account - Microsoft Support 
• Review “Recent activity” and secure the account  Check for unfamiliar sign-ins; choose “This wasn’t me” if needed and change your password. 
• If you see “account has been locked,” unlock it here  Follow Microsoft’s “account locked” workflow and set a new password if prompted via Microsoft account has been locked - Microsoft Support 

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Answer 3

I cannot even get logged into outlook. I think it is blocked by Microsoft