[Refund Request] Additional Charge of $357.79

Question

Hello,

I got a billing $357.79 from apple.com & Microsoft 365 on Jan 3, 2025.

I didn't know that was charged for what reasons, but found out while reporting taxes.

I've already been paying yearly subscription of Microsoft 365 of $99.99 every year.

Please proceed the refund of $357.79 on Jan 3, 2025.

Thank you,

Carrie Han

Answer 1

Hello,

Was this a purchase made via Apple Store on your MacOS? If so, you need to request it from Apple, not Microsoft, because the payment processed via Apple.

Microsoft explains it here:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Apple's refund request instruction is here: https://support.apple.com/118223

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If you decide to keep the one subscribed via Apple and rather cancel the one subscribed via Microsoft, Please go to https://account.live.com

Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

Then ask for refund, go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To address your refund request for the additional charge of $357.79, it is recommended that you contact Microsoft directly, as the community forum does not have access to account information or billing details. You can reach Microsoft support by visiting their support page, signing in to your Microsoft account, and following the prompts to describe your issue. This will allow them to assist you with your billing inquiry and process your refund request if applicable.

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References:

• Request a refund - Microsoft Q&A
• Investigate a billing charge - Microsoft Q&A