Recovery Email and passkey not mine

Question

For some reason, when I tried to add one of my other Outlook accounts, I could not get into it. My passwords didn't work, and when I tried to recover them, the recovery email was not mine, and when I tried to get it back, they told me I didn't have enough Information, even though I know I put the right Information and I noted down the passwords, and I know I didn't change them

Answer 1

Hey there! Nice to meet you!

Based on your description, your Microsoft account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl