Hi Joanna - Jack,
Welcome to the Microsoft Q&A forum.
A 15‑minute startup is not normal for Windows 7. This usually means Windows is waiting on something during startup (disk, system files, driver, or a background service).
If you have a Windows 7 installation DVD or USB, you can boot from it to fix common startup corruption.
- Boot from a Windows 7 installation DVD or USB
- Select Repair your computer
- Choose Startup Repair
- Let it complete and restart
Microsoft ended public downloads of Windows 7 after the operating system reached end of support on January 14, 2020. Since that date, Windows 7 installation media has no longer been available through Microsoft’s public download pages, except via specific enterprise agreements or OEM recovery options.
If your PC manufacturer (such as Dell, HP, or Lenovo) provides Windows 7 recovery media, that is the recommended and legitimate source. Please ensure you use only trusted sources and a valid product key.
There are also some possible troubleshooting steps that you can try in this situation:
1 - Check and repair system files
- Open Command Prompt (Run as Administrator)
- Run
sfc /scannow - Restart when finished
2 - Check the system disk for errors
- Open Command Prompt (Run as Administrator)
- Run
chkdsk C: /f - Accept the prompt and restart
If the issue persists after completing these steps, it may indicate an underlying system or disk‑related problem. In that situation, backing up your data and considering a Windows repair or reinstallation would be the most reliable long‑term solution.
Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
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