I somehow turned off the service that allows my Office products to access online help. How doI fix this?

Question

I recently did a complete reset on my computer. When I re-loaded My copy of MS Office 2016, I made a mistake in my configuration. It has effected all of my Office products alike.

I've attached a copy of my message box.

Can some one tell me where to find the fix for this problem?

Thank you for your time and effort,

Mike S.

Answer 1

To enable the service that allows your Office products to access online help, you need to adjust the settings in the Trust Center. Here’s how you can do it:

1. Open any Office application (like Word or Excel).
2. Go to the File tab and select Options.
3. In the Options window, select Trust Center on the left side.
4. Click on Trust Center Settings.
5. In the Trust Center window, select Privacy Options.
6. Look for the setting that says Let Office connect to online services from Microsoft to provide functionality that's relevant to your usage and preferences (for Office 2016, it may say Allow Office to connect to the Internet).
7. Make sure this option is checked.
8. Click OK to save your changes, and then close the Options window.

This should restore the functionality for your Office products to access online help and services.