Stop account deactivation

Question

I received an email saying my account is going to be deactivated. How do I stop it? It's not accepting my birth date

Answer 1

Hello,

Is this an email coming from aol.com? If so, it is part of a wide spread phishing scam campaign. Please do not click on the link and enter any of your sensitive info.

A leigitimate email from Microsoft regarding your account always comes from domains ending in @postmaster@accountprotection.microsoft.cn

If you have already given your username and password, go through the following immediately:

If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

I need support phone number

Answer 3

To stop your account from being deactivated, you may need to verify your identity. If your birth date is not being accepted, try the following steps:

1. Check Your Input: Ensure that you are entering your birth date in the correct format required by the system.
2. Account Recovery Options: If you are unable to verify your birth date, look for alternative recovery options provided in the email or on the Microsoft account recovery page.
3. Contact Support: If the issue persists, consider reaching out to Microsoft support for assistance with your account verification and deactivation issue.

Make sure to act quickly, as there may be a deadline for stopping the deactivation process.