my fingerprint is not working to unlock my windows laptop and sign in to apps

Question

so i created my finngerprint to logon to my laptop but now it isn't working anymore. How To Fix That?

Answer 1

Hi, I'm John! I will help you with this.

May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.

In the meantime, to help narrow down the issue:

1. Check if your fingerprint reader is detected properly:

• Open Device Manager by pressing the Windows key + X, then click "Device Manager" and expand "Biometric devices." Capture a screenshot of that area.
• Also, check for any driver errors by right-clicking the driver and choosing "Properties," then capture a screenshot of that as well.
• If you don’t see the Biometric driver, click the "View" tab at the top and select "Show hidden devices" to check again.
• Please attach those screenshots in your next response.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

When windows hello stops taking the fingerprint, it’s usually the secure‑enclave on the laptop dropping the biometric session… the print itself is fine. turning the fingerprint option off→on inside hello forces the enclave to renegotiate, and the sensor comes back without wiping anything.