why am I getting Charged.

Question

I've been charged $17.64 on Jan 22, 2026 from Microsoft 14-day Microsoft.com .... not sure what this is because I know it's not Xbox live or the cloud storage. I'd like to get my money back and not be charged again. thank you.

Answer 1

Hello Blake Freese,

Thank you for reaching out in Microsoft Q&A forum.

I understand how confusing and frustrating it feels to see a charge you don't recognize, especially when you're sure it isn’t for Xbox or cloud storage.

The description “Microsoft 14‑day …” usually appears when a trial or subscription renewed automatically after the free period ended, or when someone on the account activated a short trial that later converted into a paid charge. Microsoft uses generic billing descriptors, so the exact product name doesn’t always show on the bank statement.

To stop future charges and request a refund, the best next steps are:

1. Sign in to your Microsoft account’s Services & Subscriptions page and check which subscription renewed on Jan 22.
2. Cancel the subscription so it won’t renew again.
3. If you didn’t intend to buy it, request a refund directly from the order history using the “Request a refund” option.

You can investigate your billing here: How to investigate a billing charge from Microsoft

If you can't process refund in your account, please contact Microsoft support directly:

1. Go to Contact Us - Microsoft and sign in your account.
2. Type Billing and payment in the search box.
3. Click Get help and Select Contact Support.
4. Choose Microsoft 365 and Office as Products and Services; and Billing and payment updates as Category
5. Click Confirm.
6. You can choose to chat with a support representative.

Note: The chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Hope this helps

Answer 2

If you are unsure about a charge from Microsoft, it could be related to a subscription or service that you may have activated inadvertently. Common reasons for unexpected charges include changes in billing frequency, subscription renewals, or activating a benefit that incurs a fee. To investigate the charge further and request a refund, it's best to contact Microsoft support directly. They can provide specific details about the charge and assist you with any refund requests.

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References:

• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A