Outlook does not show icons, every now and then. Enough to be irritating.

Question

Images below,

From time to time, new outlook does not show the associated icons.

Is there a simple fix for this?

Answer 1

Dear @marcello belcastro,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

In my test environment, I did not encounter the same issue. All icons are displayed correctly and function as expected. To assist you more effectively, could you please provide the following information?

1. I noticed that you tagged your post under New Outlook. May I kindly confirm that this issue occurs only in New Outlook?
2. Do you experience the same issue in Classic Outlook or Outlook on the web as well?
3. Additionally, could you please let us know which version of Outlook you are currently using?
4. How long has this issue been occurring?
5. Lastly, are other users within your organization experiencing the same behavior?

In the meantime, please help me review and check these steps to narrow down the problem: 

Method 1:

• Close the New Outlook app.
• Click the Start menu and search for Command Prompt > Right click the app and select Run as Administrator.
• Next, please copy/paste the following command and hit the Enter key. olk.exe --force-update.

Method 2:

Repair Outlook app 

1. Close Outlook and all Office apps. 
2. Open Setting > App > Installed apps 
3. Find Outlook for Window and right-click on it and select Advanced option. 
4. Choose Repair Option. 
5. Restart your computer after the repair is complete. 

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

Your understanding and co-operation are highly appreciated. Thank you for your precious time. I am looking forward to your response!

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