Microsoft Forms is NOT sending email notifications

Question

Hello,

I rely on numerous MS Forms to send me an email notification when there are submissions. Recently, one of the MS Forms was not working and notifying of request to update the staff rosters. I thought maybe because I copied the Form from the previous year that it could have created the problem, so I created a brand-new form and applied a few tweaks that I wished to make anyway. Unfortunately, we tested this again when one of my teachers submitted their request and there was no email notification that I received other than the teacher directly emailing me and letting me know that they just tried this. Support to correct this issue is appreciated.

Thank you,

Patrick

Answer 1

Dear @Holesko, Patrick,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, Microsoft Forms is no longer sending email notifications when responses are submitted, even though submissions are being received. This issue occurred with a form copied from a previous year and persists even after creating a brand-new form. Email notifications are enabled, but no emails are received when teachers submit requests.

For better understanding your situation, could you please confirm some information as:

Is this form owned by you personally or by a Team / Group?

Which type of account are you using (personal account or education account)?

In case you're using Group Form. You can refer to this article No email notifications for responses to Group Forms.

If it does not meet your expectation, please leave the comment below so I can support you more effectively.

Looking forward to your update.

Answer 2

To ensure that you receive email notifications for submissions in Microsoft Forms, follow these steps:

1. Check Form Settings: Open your form, click on the ellipsis button (...) in the upper-right corner, select Settings, and make sure that the Get email notification of each response checkbox is selected.
2. Group Email Settings: If your form is part of a group, ensure that the group settings allow email notifications. You can check this by signing into Forms, selecting My groups, and then the group associated with your form. From there, check the group email settings in Outlook on the web to ensure that options like Let people outside the organization email the groups and Members will receive all group conversations and events are enabled.
3. Exchange Online Settings: If the group was created in Microsoft Teams, the setting HiddenFromExchangeClientsEnabled might be set to True, which can prevent email notifications. You can check this setting using Exchange Online PowerShell. If it is set to True, you can change it to False using the command:

      Set-UnifiedGroup -Identity "<groupname>" -HiddenFromExchangeClientsEnabled:$False
   

4. Power Automate: If you want more control over notifications, consider using Power Automate to create a flow that sends an email when a new response is submitted. You can set this up by using templates available in Power Automate.
5. Test Again: After making these changes, test the form again to see if you receive the notifications as expected.

If you continue to experience issues, it may be beneficial to check for any known limitations or issues with Microsoft Forms that could be affecting the notifications.

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References:

• No email notifications for responses to Group Forms
• Common ways to use a form in a flow