I have change my mobile now i cant access to authentication app what should i do?

Question

I have change my mobile now i cant access to authentication app what should i do? I need to enter code to authentication app but can’t access, please help

Answer 1

I think u changed phones, so the old authenticator can’t be used anymore… the only step now is to have ur MFA reset so the sign‑in opens again. once it’s cleared, u just add the new phone and you’re back.

Answer 2

If you have changed your mobile device and can no longer access the Microsoft Authenticator app, you will need to reset your Multi-Factor Authentication (MFA) settings. Here are the steps you can take:

1. Contact an Admin: If you are part of an organization, reach out to your Global Admin or another administrator. They can reset your MFA settings for you.
2. Require Re-registration: Ask the admin to require you to re-register your MFA methods. This will allow you to set up the authentication app again on your new mobile device.
3. Microsoft Support: If you are the only admin and cannot access your account, you may need to contact Microsoft support for assistance. They have processes in place to verify your identity and help you regain access to your account.
4. Alternative Methods: If you have alternative authentication methods set up (like SMS), you can try using those to log in. If SMS is not working, you may still need admin assistance.

Following these steps should help you regain access to your account and set up the authentication app on your new device.